MANAGEMENT TRAINING

First Line Management

First line managers play a crucial role in your business.

Whether their job title says assistant manager, supervisor, office manager, foreman or shift manager, they have a huge impact on how your organisation performs.

They are the link between senior leaders and the front line.

But they often find themselves in management roles because they are high performers. And the leap to managing themselves and a team can be challenging.

This online First Line Management course has been created to help them make their first steps into management.
Already enrolled? Access your account by clicking here.

Need more than one licence?

We offer the following discounts for purchases of multiple licenses:

  • 2-5 licences: £275 + vat each


Need more than five licenses? Please contact us at hello@thebcfgroup.co.uk for more information and for custom quotes.
Few of us plan to go into management. Our first taste of management often comes because we are good at our jobs.

And suddenly, as well as excelling at our work, we also need to lead people.

If this sounds like you – or the first line managers in your organisation – the good news is you are not alone. More than 68 per cent of UK managers categorise themselves as ‘accidental managers’.

So, shouldn’t we help our top performers make that transition easier?

This online First Line Management course pulls on our 25 years of experience in training thousands of new managers and giving them the tools and confidence to succeed.

It is ideal for those who have started a management role, or are thinking of moving into one, and more experienced managers who want to sharpen their skills.

It means they can access all the great learning from our classroom from the comfort of their home or office. And it is available whenever they need it.

They can even start straight away.

The interactive course has been developed by our experienced and well-respected leadership and management tutors.

It covers a wide-range of topics and includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

By the end of the programme, delegates will have a good understanding of the crucial leadership and management skills, know how to motivate their team and set expectations, understand how to communicate effectively and respond to different communication styles, understand emotional intelligence and its impact, and be clear on when to address performance concerns.
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You will learn:

The key leadership and management skills

To understand emotional intelligence and its impact

How to motivate your team and set their expectations

When to address performance concerns and how to do it

How to communicate effectively and respond to different communication styles

How to confidently perform your management role to the best of your abilities

Who should take this course?

This course is ideal for those new to management or thinking of moving into a management role.


Without training, the first steps into management can feel overwhelming.
But this online training has been designed to make that transition easier and equip new leaders with the skills and confidence needed to manage others and lead teams.

And help them overcome doubts, concerns and questions they may have about management.

The course is also ideal for more experienced first line managers who want to develop their skills and improve their understanding of management and leadership.

Course Contents

Introduction (5 mins)

  • Welcome
  • Personal objectives

Leadership and management (40 mins)

  • The difference between leaders and managers
  • Adair's Action Centred Approach
  • Tannenbaum and Schmidt's Leadership Continuum
  • Kurt Lewin's Leadership Styles
  • Situational Leadership
  • Quiz - Leadership and management

Motivation and performance (35 mins)

  • Herzberg's Two-Factor Theory
  • Maslow's Hierarchy of Needs
  • Betari's Box
  • Emotional Intelligence
  • Quiz - Motivation and performance

Time management, personal development and goal setting (25 mins)

  • Time management
  • Team management
  • SMART objectives
  • Quiz - Time management, personal development and goal setting

Conflict management, communication and coaching (45 mins)

  • Conflict management
  • Overcoming difficult conversations
  • Listening skills
  • Feedback
  • GROW model
  • Quiz - Conflict management, communication and coaching

Reflect and review (5 mins)

  • How was it for you?
  • Closing thoughts

Total time: 155 mins

First Line Management

Benefits of our online courses

Expert content

Instead of rebranding generic courses, our online courses are made by us; using experienced trainers and coaches to ensure all content is of the highest quality.

Cost effective

With no need to travel anywhere or take time away from the workplace, our online courses are an extremely cost effective format for training and development.

Highly flexible

Work through the courses at your own pace and at a time that is convenient for you! Our online courses are fully accessible on computers, tablets and mobile devices.
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Multiple licence discounts

We offer the following discounts for purchases of multiple licenses:

  • 2-5 licences: £275 + vat each


Need more than five licenses? Please contact us at hello@thebcfgroup.co.uk for more information and for custom quotes.

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