MANAGEMENT TRAINING

ILM Level 3 Award in Leadership & Management

Effective leadership and management are an integral part of an organisation’s success.

Good leaders motivate, inspire, and develop their teams.

They guide people through change and challenges, create a high-performance culture and steer their team – and the organisation – towards its goals.

If you are at the start of your leadership and management journey, you might feel a bit daunted.

That’s why we have created this online course.

It is ideal for individuals with management responsibilities but no formal training and who are serious about developing their essential skills and abilities.

And it supports team leaders seeking to move up to the next level of management and managers who need to lead people through organisational change, budget cuts or other pressures.
Already enrolled? Access your account by clicking here.

Need more than one licence?

We offer the following discounts for purchases of multiple licenses:

  • 2 licences: £645 + vat each
  • 3 licences: £595 + vat each
  • 6 licences: £545 + vat each


Please contact us at hello@thebcfgroup.co.uk for more information and for custom quotes.
The way leaders show up and perform matters more than ever.

The world of work has gone through massive changes during the past few years.

The rise of hybrid and remote working means many managers now face an additional challenge of leading and motivating teams they only see occasionally.

So, it has never been more crucial for leaders and managers to learn the essential skills, develop their abilities and apply their learning.

And reflect on how they perform.


We've created this online course to steer new leaders – and those who want to develop their skills – through the new world of work.

It draws on our extensive experience of delivering leadership and management training.

And it brings all the great learning from our classroom into a format you can access anywhere at any time – and Work at a pace that works for you.

One of our experienced and highly respected tutors will guide you through the skills you need to focus on and the theory and methodology that underpins brilliant leadership and management.

It is broken down into three main sections:


·         Understanding leadership

·         Solving problems and making decisions

·         Understanding communication in the workplace

Not only will you develop your skills, knowledge, and confidence, but once you have completed the course, you will have achieved the highly regarded ILM Level 3 Award in Leadership and Management.

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You will learn:

The essential leadership and management skills

Listening skills

The growing importance of emotional intelligence

How to navigate difficult conversations

How to navigate team dynamics

How to get feedback conversations right

 How to communicate effectively with your team and recognise the different ways others communicate

Problem-solving skills and how to feel confident in your decision-making

Who should take this course?

This online course is perfect for new and aspiring leaders who want to develop their skills and understanding.

Perhaps you have just started your first management or supervisor role.

Maybe you have a little experience under your belt but feel you would benefit from some formal training.

The course is also ideal for those looking to develop their career by moving up the management ladder.

Or those who feel they could do with a little help navigating their team through organisational change, budget cuts and new ways of working.

Whether you are a first line manager, supervisor or team leader, this course will give you the core skills, knowledge and insight you need.

And it is suitable for leaders and managers in any sector or industry.

Because the training is online, you can access the knowledge you need wherever and whenever you want and fit your learning around your other commitments.

Course Contents

Introduction (15 mins)

  • Welcome
  • Establishing your 'Why?'

Understanding leadership (125 mins)

  • Leaders and managers
  • Adair's Action Centred Approach
  • Tannenbaum and Schmidt's Leadership Continuum
  • Kurt Lewin's Leadership Styles
  • Situational leadership
  • Betari's Box
  • Emotional intelligence
  • Team management
  • SMART objectives
  • Johnson and Scholes' Cultural Web
  • Handy's four types of culture
  • Time management

Solving problems and making decisions (100 mins)

  • Problem solving and decision making
  • Iceberg theory
  • Ishikawa Fishbone
  • The four Ms
  • The five 'Whys?' theory
  • Decisions and consequences
  • The OODA loop
  • Six thinking hats
  • Force field analysis
  • Implementing the solution

Understanding communication in the workplace (95 mins)

  • Communication
  • Types of communication
  • Written communication
  • Barriers to communication
  • Shannon and Weaver communications theory
  • Types of questions
  • Listening skills
  • Overcoming difficult conversations
  • Body language
  • Briefing sessions
  • Feedback

Reflect and review (10 mins)

  • Bringing it all together
  • How was it for you?
  • Closing thoughts and assignments
  • And finally...

Total time: 345 mins

ILM Level 3 Award in Leadership & Management

Benefits of our online courses

Expert content

Instead of rebranding generic courses, our online courses are made by us; using experienced trainers and coaches to ensure all content is of the highest quality.

Cost effective

With no need to travel anywhere or take time away from the workplace, our online courses are an extremely cost effective format for training and development.

Highly flexible

Work through the courses at your own pace and at a time that is convenient for you! Our online courses are fully accessible on computers, tablets and mobile devices.
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Multiple licence discounts

We offer the following discounts for purchases of multiple licenses:

  • 2 licences: £645 + vat each
  • 3 licences: £595 + vat each
  • 6 licences: £545 + vat each


Please contact us at hello@thebcfgroup.co.uk for more information and for custom quotes.

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